Michael Northcroft and Jan Cavelle are trading names of Northcroft Limited. These are our Standard Terms & Conditions of Trading

  1. In these terms and conditions, ‘the Company’ means Northcroft Limited and ‘the Buyer’ means a company, firm or person who places an order with the Company for the supply of goods and or services.
  2. These terms and conditions shall govern and form part of every contract for the sale of goods and or services entered into by the Company to the exclusion of all other terms and conditions whether express or implicit. No variation of or addition to these terms and conditions shall be binding upon the Company unless expressly accepted by the Company in writing under the hand of a duly authorized officer of the Company.
  3. Quotations and tenders are open for acceptance for the period stated therein or, if no period is stated, within 3 months thereof and cannot necessarily be maintained if acceptance is made outside the aforesaid period(s).
  4. The Company reserves the right to stipulate that all orders must be made in writing and shall not be binding upon the Company unless accepted by the Company in writing and made subject to these terms and conditions.
  5. Orders are accepted by the Company subject to the Buyer’s credit being approved by the Company. No cancellation or waiver of an order by the Buyer shall be effective unless made in writing and until accepted in writing by the Company. The Company reserves the right to levy cancellation charges that shall take into account all expenses incurred and commitments made by the Company and all losses due to such cancellation. In the case of items of a non standard nature or variation cancellation of the order will result in the full amount of the order value being charged.
  6. a) If the goods supplied to you are damaged on delivery you should notify the Supplier in writing within 2 working days of delivery. The Company’s liability in respect of goods and or services which are defective as a result of the Company’s default shall be limited to the repair or replacement (at the Company’s option) of the goods and or services and the Company shall not be liable for any consequential injury, loss or damage sustained by the Buyer or by any third party. No claim against the Company shall be greater in amount than the purchase price of the goods and or services in respect of which such claim is made. b) No responsibility will be accepted by the Company for loss or damage to any goods following delivery. c) Save as provided for herein or under Statute, all other conditions, warranties and representations express or implied are excluded. d) It is hereby accepted by the Buyer that, whilst the Company will make every effort to effect prompt delivery, delivery dates are approximate. The Company will not be liable for loss or damage occasioned by delay in delivery, howsoever caused and any delivery dates quoted are subject to this condition. e) Delay in delivery or despatch shall not render the contract subject to cancellation by the Buyer, time of delivery not being the essence of the contract.
  7. a) All prices include only such goods, and work as are specified in the quotation. Any variation in quantity or services may entail the Company varying the price of the goods and or services provided. b) The Company makes every effort to maintain prices quoted. The Company does however reserve the right to alter the price of the goods and or services provided at any time before delivery or execution to take in account all or any of the following factors: (i) Where instructions received by the Company from the Buyer prove to be inaccurate or insufficient. (ii) Increased costs resulting from charges or special taxes imposed by any government. (iii) Increased labour and or material costs when installing furniture.
  8. The normal terms of the Company is pro-forma. If credit terms are extended payment shall be made no later than 30 days following the date of the Company’s invoice or in accordance with the terms notified to the Buyer by the Company. The Company shall, at its discretion and without prejudice to the Company’s right to treat the contract as repudiated and claim damages, be entitled to withhold despatch of goods or the provision of services until all monies owing to it from the Buyer are paid in full and or in advance where so required.
  9. Force Majeure. The Company shall have no liability to the Buyer if its performance of the contract is prevented or hindered by any cause whatsoever beyond the Company’s reasonable control and in particular, but without prejudice to the generality of the foregoing, by act of God, war, restrictions or prohibitions of any government act or omission, whether local or national, fire, flood, subsidence, sabotage or accident.
  10. Notwithstanding delivery to the Buyer, the property in the goods shall remain in the Company until all payments under the contract(s) have been made in full. In the case of a contract for delivery by installments, the property in the goods comprised in each installment shall pass upon payment for such installment. Until such time as the property passes to the Buyer in accordance with this provision the Company, without prejudice to any of its other rights, may recover or resell the goods or any of them and may enter the Buyers’ premises for that purpose.
  11. Warranty. All goods supplied by the Supplier are warranted free from defects for 24 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident and negligence by the Buyer or any third party, use otherwise than as recommended by the Company, failure to follow the Company’s instructions, or any alteration or repair carried out without the Company’s approval. If the goods supplied to you develop a defect while under warranty you should notify the Company in writing within 7 days of the date you discovered the damage, defect or complaint. Please note some proprietary cleaning materials particularly anti-bacterial products can destroy the properties of furniture polishes. The only cleaning materials that should be used on our furniture is a damp soft cloth (not wet) or a modest amount of washing up liquid in a damp cloth (not wet). The area should be dried immediately with a soft dry cloth.
  12. The construction, validity and performance of this Contract will be governed by the Law of England and the parties hereby submit to the jurisdiction of the English Courts.